FREQUENTLY ASKED QUESTIONS
How Can I Track My Order?
You can track the status of your order from the "My Account-My Orders" or "Cargo Tracking" link.
Your Order Received: It is the message sent when your order is sent to the system.
Preparing: It is the message sent during the cargo preparation phase of your products according to the shipping type you choose during the order.
Delivered to Cargo: It is a delivery message with the delivery of your order.
What Payment Options Are There?
All bank credit cards.
When Will My Cargo Arrive?
After Your Order Is Delivered To Cargo;
The delivery time of your products may vary depending on the address where the delivery will be made and the delivery time of the courier company.
The delivery date information we share with you is calculated as a result of our agreements with the cargo companies and the cargo performance in the past.
It is an estimated time and may vary on the basis of the cargo company.
You can follow the status of your order from "My Account-My Orders" or "Cargo Tracking" from the "Order Detail" step.
What are the Return Conditions?
Return conditions of the product you purchased:
The purchased product must be in its original box, unopened and undamaged,
With all its complementary accessories,
Tokasepeti.com is obliged to pay back all costs within 14 days from the date of receipt of the notification regarding the use of the right of withdrawal of the consumer according to the 1st paragraph of the 12th article of the distance sales regulation, within the scope of the RETURN CONDITIONS.
Refund requests exceeding 14 days cannot be processed.
One of the product types for which the right of withdrawal is not valid is the products that are not suitable for return in terms of health and hygiene, "The protective elements such as packaging, tape, seal, package have been opened after delivery".
How Do I Access My Invoices?
We recommend that you check your e-mail address registered in your priorities account for your invoice.
To view your invoice, click the "View Invoice" button in your related order on the "My Account-My Orders" page.
Since we are an e-invoice payer, your invoice is transmitted through the Revenue Administration (GIB) system, you can check it.
Product information
Product Features / Price
Where Can I Find Information About Product Features?
In addition to product images, detailed features such as color and material can be found in the "Product Description" section of the product page.
Can the Price of the Products Change?
Product prices may change due to different reasons such as market and campaign.
Change within market conditions.
Defining an extra discount in the basket for a product with a campaign.
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